Price
1. Once you make a booking with Libertine Energy Surveys we will confirm that your booking has been accepted by sending an email to you at the email address you provide in your order form or over the phone. Our acceptance of your order brings into existence a legally binding contract between us.
2. The agreed fee will be paid in full, by you, once the Energy Performance Certificate (EPC) survey has been carried out and before delivery of the completed EPC document.
3. The prices payable will be quoted to you by phone or via email before any works take place. The price will be unique to your property and may vary from that advertised on the website.
4. An invoice will be sent to you upon completion of the survey and payment will be accepted by bank transfer or credit/ debit card.
5. The invoice must be paid by the due date printed on said invoice.
6. Libertine Energy Surveys is not VAT registered. All prices quoted and invoiced by us do not include VAT.

Delivery and performance
1. In due course, we will send our assessor to your address to carry out the assessment. It is not possible to produce an EPC without a site visit.
2. Attendance of our personnel will be made within a reasonable period of time, and at a time and date mutually acceptable to both parties.
3. Once the initial survey is complete and payment has been made by you, Libertine Energy Surveys will lodge the completed EPC within a maximum of 5 working days from the date of payment.
4. Any disagreement arising from our performance must be resolved in the first instance by the client following our complaints policy/ procedure, and secondly escalation to our accreditation body (Elmhurst Energy).

Cancellation by you
1. Should you fail to attend our meeting at the premises or access is denied for any reason, then 50% of the full assessment fee will become payable in full and a further fee to re-visit and produce the Energy Performance Certificate will become payable.
2. Should you be unable to attend our meeting, we require confirmation by telephone or email at your earliest opportunity, but not less than 24hrs to avoid any wasted time & travel.
3. If a cancellation is made with less than 24hrs notice then 50% of the full assessment fee will become payable in full.

Liability
1. The Energy Performance Certificate which you obtain from Libertine Energy Surveys is marked on a standardised scale set by the UK government and enforced by our accreditation body. We are in no way liable for the grade awarded to your property in the certificate.
2. We will not be liable to you for any direct, indirect or consequential losses, damage or expenses (including loss of profits, business or goodwill) arising from the use of our services. We shall have no liability to pay any monies to you by way of compensation.
3. Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under UK law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you resulting from our negligence.

Events beyond our control
We shall have no liability to you for any failure to deliver services to or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Use of our website
These terms and conditions are the terms and conditions upon which Libertine Energy Surveys makes the website www.libertine-energy.co.uk available to you and any services which are accessible via the website.
1. Libertine Energy Surveys grants you a limited licence to access and make personal use of the website, but not to download or modify it.
2. The website, images, text or any other portion of the website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.
3. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the website as long as the link does not portray Libertine Energy Surveys or its products in a false, misleading or otherwise offensive manner or claim any association with Libertine Energy Surveys.
4. You will not use any Libertine Energy Surveys logo, graphic, image or trademark as part of the link, without our written consent.
5. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
6. Libertine Energy Surveys reserves the right to refuse access to the website.

Third party rights
Except for our employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 

Miscellaneous
These terms and conditions, together with the information and prices on our website, privacy policy, GDPR information, complaints policy and cookies policy, set out the whole of our agreement relating to the supply of services to you by Libertine Energy Surveys. 

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

We reserve the right to make changes to our website, our policies and these terms and conditions at any time.

Enforcement
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Notices
A notice under or in connection with these terms and conditions shall be in writing and shall be sent to mail@libertine-energy.co.uk. If to you, to: the address supplied to us by you.

Updated: 2nd August 2026